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Shipping Policy

GM Parts Club Shipping Policy

We're the GM Parts Source that doesn't gouge you on shipping!  Some of our competitors increase shipping costs, often double, triple, or even quadruple the actual cost to ship your items. Rest assured, the GM Parts Club team has an internal policy to be fair and open with all customers and never try to gouge for shipping costs.

Will Call - Government ID Required When Picking-Up at Our Dallas Location

  • To pick-up an order at our Dallas location, you must have a government-issued ID with your name and an exact match of your billing address 
  • NO EXCEPTIONS FOR THIS REQUIREMENT.  
  • If you don't have a matching ID then we'll be happy to ship to your billing address.

Freight Orders & Estimated Shipping Charges

  • Shipping charges are estimated based on a percentage of the price and the type of shipping method selected. 
  • The minimum shipping expense is listed for each shipping method.
  • The freight amount charged to you will be the actual freight charged by the carrier.

Oversize & Overweight Surcharge

  • Some items may have surcharges for size and weight from the shipping service. 
  •  We will notify you of any surcharge prior to shipping, which will be added to your shipping charge as an extra cost.

Damaged & Not-Delivered Items

  • The shipping carrier is solely responsible for all items damaged and lost during shipping. 
  • While we will help you, it is the customer's responsibility to fill out a damaged claim report from the carrier to be reimbursed. 
  • Please do not return damaged items to us as we are not responsible for the reimbursement.

HAZMAT 

  • We are charged a fee from the shipping services and we pass that fee onto you which is in addition to the shipping charges.

International Orders

  • International Orders will be shipped DUTY AND TAX COLLECT. This is for any non-US orders. We reserve the right to deny any international shipments.

Availability and Parts/Accessories Stocking Status

  • The website does not currently show accurate on-hand parts availability. 
  • Just because an item is shown on our website does not mean that we have the part in stock (although we stock over $5,000,000 in inventory) or that we can get it quickly. 
  • We do our best to notify customers of their order status with the notifications provided through this system. 
  • This will include email and SMS text messages if a phone number is applied to the customer account with permission to receive updates via SMS text message.