GM Parts Club Shipping Policy

We're the GM Parts Source that doesn't gouge you on shipping! Some of our competitors increase shipping costs, often double, triple, or even quadruple the actual cost to ship your items. Rest assured, the GM Parts Club team has an internal policy to be fair and open with all customers and never try to gouge for shipping costs.

Will Call - Government ID Required When Picking-Up at Our Dallas Location

• To pick-up an order at our Dallas location, you must have a government-issued ID with your name and an exact match of your billing address.
• NO EXCEPTIONS FOR THIS REQUIREMENT.
• If you don't have a matching ID then we'll be happy to ship to your billing address.

Freight Orders & Estimated Shipping Charges

• Shipping charges are estimated based on a percentage of the price and the type of shipping method selected.
• The minimum shipping expense is listed for each shipping method.
• The freight amount charged to you will be the actual freight charged by the carrier.

Oversize & Overweight Surcharge

• Some items may have surcharges for size and weight from the shipping service.
• We will notify you of any surcharge prior to shipping, which will be added to your shipping charge as an extra cost.

Damaged & Not-Delivered Items

• The shipping carrier is solely responsible for all items damaged and lost during shipping.
• While we will help you, it is the customer's responsibility to fill out a damaged claim report from the carrier to be reimbursed.
• Please do not return damaged items to us as we are not responsible for the reimbursement.

HAZMAT

• We are charged a fee from the shipping services and we pass that fee onto you which is in addition to the shipping charges.

International Orders

• International Orders will be shipped DUTY AND TAX COLLECT. This is for any non-US orders. We reserve the right to deny any international shipments.

Availability and Parts/Accessories Stocking Status

• The website does not currently show accurate on-hand parts availability.
• Just because an item is shown on our website does not mean that we have the part in stock (although we stock over $5,000,000 in inventory) or that we can get it quickly.
• We do our best to notify customers of their order status with the notifications provided through this system.
• This will include email and SMS text messages if a phone number is applied to the customer account with permission to receive updates via SMS text message.

GM Parts Club Returns & Exchanges

We want you to get the right GM part and be happy with your order. If you ordered the wrong part, or you simply decide you do not need it, we accept returns and exchanges within 30 days, as long as the part is new and unused and you reach out in time.

Return Window

You have 30 days from the day you receive your order to start a return or exchange. Some exceptions apply, as noted below.

What We Accept

To qualify for a return or exchange, parts must be:

• In original manufacturer packaging (the outer shipping box may be opened)
• Unused and uninstalled, not disassembled, and not damaged from incorrect installation
• Complete, with all parts, hardware, and instructions included
• In original, unaltered condition (not installed, painted, sanded, or modified in any way)

What We Cannot Accept

• Electrical parts and components (these are non-returnable)
• HAZMAT items (clearly labeled in our catalog)
• Items not purchased from GMPartsClub.com
• C.O.D. shipments
• Items shipped to us in error

VIN & Fitment

Your Vehicle Identification Number (VIN) is the only way we can guarantee a part fits your vehicle without a restocking fee.

• We guarantee fitment only when you provide your VIN and we confirm it.
• If you do not provide a VIN within 24 hours of ordering, we complete your order as-is.
• If you order without a VIN and the part does not fit, you may return it (electrical parts excluded) with a 15% restocking fee. Return shipping is your responsibility, but we can send you a label as a convenience using our heavily discounted UPS rates.

Restocking Fees

• Standard restocking fee: 15% of the item price.
• Returns accepted more than 30 days after purchase: 35% restocking fee.
• Parts ordered without providing us a VIN may be accepted but are subject to a 25% restocking fee.
• No restocking fee applies when the return is the result of our error.

Restocking fees help us keep high-demand parts in stock and available.

How to Return an Item

1. Contact us within 30 days of receiving your order.
2. Get your return number. We open a return case and give you a return number to track it.
3. Ship it back.
   • No longer needed: ship to the address below and write your order number on the package.
   • Our error, damaged, or mislabeled (pre-approved): we email you a prepaid UPS return label.
4. Receive your refund. Once we receive and inspect your return and confirm it meets the guidelines above, we issue your refund.

Return address: GM Parts Club 2754 N Stemmons Fwy, Shipping and Receiving Dock, Dallas, TX 75207

Refunds

• Refunds are issued only after we receive and inspect your return.
• Applicable sales tax is refunded.
• Shipping costs are credited only when the return is the result of our error.
• We do not refund labor costs from you or your installer.

Damaged Shipments

• Notify us within 7 days of delivery, preferably by email, and we will start the process.
• For freight shipments, inspect for damage before signing. Accept the shipment but note any damage on the bill of lading. Failure to note damage may result in a denied claim.
• We handle all damaged shipments on a case-by-case basis.

Core Returns

Some items carry a core return value. To return a core:

• Drain all fluids from the core
• Wrap and seal the core securely in plastic
• Return it in the original shipment packaging

We inspect each core to confirm it is rebuildable. Core return shipping is your responsibility and is non-refundable.

Freight Forwarding

If you use a freight forwarder, we consider your order complete once it arrives at the forwarder. Any damage or incorrect parts must be reported immediately. Issues not disclosed at that point are not eligible for return or refund.